Vicibox 6.0.4 from .iso | Vicidial 2.12-538a Build 160122-1401 | Asterisk 18.104.22.168-vici | CLuster setup: 1 web 1 DB 5 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation
We have 25 closers that each has a direct number attached to their zoiper softphone. When logged into vici and on pause if the direct number is called it will ring into zoiper but when answered the call will be immediately disconnected. When the agent is logged into vici and NOT on pause the call will not even alert then but go straight to voicemail. And if the agent isnt logged in at all but the zoiper is registered it will be able to be answered with no issues. We also have a separate system running vicibox 7 that is experiencing the same issue.
Any help will be apprecited.
I didn't find the right solution from the Internet.